Refund & Cancellation Policy

Last Updated: August 28, 2026

1. Overview & General Policy

At KoderSolution (https://kodersolution.com/), we strive to deliver exceptional technical education, developer tools, and digital solutions. Due to the immediate delivery nature of digital content, source code, AI computations, and verifiable credentials, all purchases are governed by this Refund and Cancellation Policy.

By placing an order, purchasing a subscription, or generating a digital credential on KoderSolution, you acknowledge that you have read, understood, and agreed to the terms outlined below.

2. 7-Day Conditional Refund Criteria

Refunds are not issued unconditionally. However, a refund request may be reviewed and granted if submitted within 7 days of the initial transaction date under the following specific criteria:

  • Duplicate Charges: An accidental double-billing or multiple charges incurred for the exact same order or transaction.
  • Verified System Outage / Technical Access Failure: A verified platform error or technical defect on KoderSolution that completely prevents access to the purchased digital content or service, and where our technical support team is unable to resolve the issue within 72 hours of notification.
  • Unauthorized Payment Fraud: Proven fraudulent transactions processed without account holder authorization, reported immediately upon discovery.

3. Non-Refundable Products & Services

The following products and services are strictly non-refundable and exempt from any money-back guarantees once accessed, issued, or initiated:

  • Digital Certificate Issuance: All processing, verification, and issuance fees for tutorial completion certificates or digital badges once generated. Certificates are permanently tied to verified user records upon creation.
  • AI Tools Subscriptions & Token Usage: AI Lab monthly/annual subscriptions, credit packages, and AI token/query usage (including AI code generation, automated article drafting, and AI assistant queries). Computational resources consumed during usage cannot be reclaimed.
  • Automatic Subscription Renewals: Recurring billing renewal charges for Pro memberships or tools if the subscription was not cancelled prior to the scheduled billing renewal date.
  • Downloaded Source Code & Assets: Digital files, source code packages, or downloadable developer templates that have already been retrieved or downloaded.

4. Subscription Cancellation Policy

You can cancel your recurring KoderSolution subscription at any time prior to your upcoming renewal date:

  • Cancellation Method: Cancellations can be managed directly through your account dashboard under Settings > Billing or by emailing support.
  • Access Retention: Upon cancellation, your paid subscription benefits will remain active until the end of your current paid billing cycle. You will not be charged for subsequent billing periods.
  • No Prorated Refunds: Cancellation of an active subscription stops future billing but does not result in a prorated refund for the remaining days of the current billing cycle.

5. Chargebacks & Payment Disputes

We strongly encourage customers to contact our dedicated support team prior to initiating a dispute or chargeback with their bank or credit card provider. Most billing concerns or technical issues can be resolved promptly and amicably.

If a chargeback or payment dispute is opened fraudulently or without prior communication, KoderSolution reserves the right to immediately suspend associated user accounts, revoke active digital certificates, and deny future service access.

6. How to Submit a Refund Request

If your transaction meets the 7-day conditional criteria outlined in Section 2, please submit a written request containing your Order ID, Account Email, and specific reason for request through:

Our support team reviews all requests within 24 to 48 business hours. Approved refunds are credited back to the original payment method within 5 to 10 business days.